FAQs
FREQUENTLY ASKED QUESTIONS
This depends on the order size. For orders of less than 3 million cones, we ship by Air…your order typically will arrive within 10 – 14 days. For orders of more than 3 million, we ship by sea, and it may take anywhere from 60-90 days.
Our typical first orders require a minimum of 4,800 – 5,400 cones, depending on the cone size. Drop us a line to discuss your needs.
Of course! You simply send us your logo† or message and we’ll send you a sample to review. Your sample will typically be completed and returned to you within 14 – 21 days.
† We can work with most any image format, but the best options are: .ai (Adobe Illustrator), .svg (Scalable Vector Graphics), .png (Portable Network Graphics)
Absolutely! We sure hope you will. Complete our online sample request or contact us directly to discuss. Once we receive your information, we’ll get your sample shipped out directly to you as soon as possible.
You can email or call us immediately. Relay the details of the problem and we’ll help solve it! Customer satisfaction is of upmost importance to us.
We use only the finest quality European (French) papers.
Yes! We test our paper for Heavy Metals, Pesticides and other contaminants. (I will share sample COA )